Whitepapers

Smart Service Providers are protecting their customers from threat. Are you?

The standards of performance required on managed services 1.0 contracts were relatively for service providers easy to meet. They needed to ‘operate’ networks in an environment which was relatively stable. Revenues driven by new customers: the Service Providers’ challenge was to make money by reducing the cost base.  

Moving from Managed Services 1.0 to 2.0

The alignment of service provider key performance indicators with carrier business objectives
This content has been generated from our recent engagements with managed services providers and telecoms carriers. Topics include: the Definitions of Managed services 1.0 & 2.0, The Risks, Enabling Managed Services 2.0, and Key Benefits of the MS 2.0 Approach...

Customer Centric Governance - How to win renewals, improve margins and delight your customers

This white paper tackles the question of how outsourcing companies can use effective governance to drive better margins and secure renewals with key clients. Strong operational focus on service delivery is a key activity - but it is not the only activity required to ensure deal renewal and predictable renegotiations.



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Outsourcing and Managed Services Governance