Newsletter
Governance and Entropy
Entropy is a measure of the energy not available for useful work. In governance the entropy measure is high and increases over time.
It is usual in the early phases of an Outsourcing or Shared Services transformation for there to be a lot of energy available for governance. It’s importance is clear, there will be numerous meetings to discuss the best process, the right metrics, how change is to be managed, what the reporting rules are, who makes decisions and based on what evidence. Advisors will review the approach, offer suggestions on improvement and guide with learning’s from experience and industry best practice. Stakeholders from within the business and Service Providers will be brought in to understand where responsibility lies, who is accountable and what they will see reporting on, who they will rely on or be accountable to for service delivery. Expectations will be set and all those involved will likely feel satisfied that they have done a good job, focused on the right things and have designed a robust process with rigour and objectivity that all parties can trust. Read more...
Aligning Organisational Activity to Strategic Targets? Using Balanced Scorecards?
Diarmuid Barry, ServiceFrame has some refreshing insights into driving effective Strategic Performance Management. In most organizations ensuring there is a consistent alignment and concentration on delivering on Strategic objectives is a challenge. Strategic Performance Management is a huge industry.....The list of methodologies and variants is endless; among the most frequently referenced are Activity Based Costing, Control Charts, Strategy Maps, Six Sigma (lean or otherwise), Total Quality Management, Value Based Management, The Performance Prism, the Balanced Scorecard and many others. Read more...
Great customer ideas make great products. Here's how we are gathering the best ideas to build capability in sourcing governance....
We have recently launched a new site called 'ServiceFrame Ideas', where users can make suggestions on how they think ServiceFrame can be improved, comment on existing suggestions, and vote on the ideas they like. As ServiceFrame develops we want to continue to ensure we keep dialogue open with our broad range of customers. This is crowdsourced requirements gathering - using the experience that our user group has of the system to pull together the requirements that deliver the most value to all our customers. Read more...