Managed Services
Information collection, aggregation and subsequent analysis to understand the business impact for the Operators is a challenge for Managed Services delivery teams. The overhead in gathering multiple individual information points is large and the work satisfaction low. The risks to the business are that these tasks are done poorly, erratically and the output is unreliable because of the dependency on committed individuals to do the job well.
Leading Managed Services Providers are discovering that with the automated data feeds, workflow management, alerting functionality and dramatically reduced manual inputs required, ServiceFrame is addressing that challenge directly.
Information collection is no longer the goal, analytics and meaning are the outcome. Time spent over seeing individual employees and their responsibilities to collect information is now spent with those employees on steps to improve service performance, eliminate issues, and reduce risks.
Managed Services Providers are spending less time, effort and money on the collection and validation of metrics and delivering more value to the Operators through ServiceFrame.